Frequently Asked Questions

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From A Company With A Passion For Service

What is SoftWashing?

First and foremost, it is the preferred alternative to pressure washing. Secondly, SoftWashing is the responsible application of chemicals and detergents applied via an agricultural style sprayer. The detergents clean and disinfect whatever surface we are cleaning. Rinsing occurs with our patented low pressure equipment to ensure your property is free from the erosive qualities of pressure washing services.

What happens if it rains?

In general, a light to moderate rain will not affect our cleaning process. We constantly assess the weather conditions to ensure services are effectively and safely performed. On the day of service, should the weather be uncooperative, we will reschedule your services as soon as possible.

Do you have the right insurance?

When hiring someone to care for your home, you need to make sure that you are well protected. Not everyone with a truck and a pressure washer will have enough insurance (if any) to cover you in case of accidents. Superior Shine provides a robust $2 million policy to cover unforeseen circumstances. We also carry complete coverage of commercial auto insurance and worker’s compensation. This ensures you can use our services with confidence that the job will be completed safely and without worry.

Do you accept credit cards?

We accept all major credit cards. As well as personal checks and cash. 

Is your company a franchise?

Our owner and founder, David Tyndale, has a genuine love for his customers and their needs. It is his combined spirit of faith, family and focused direction that has allowed Superior Shine to be blessed to serve this community faithfully for more than ten years. Our reputation for excellence is a direct result of this man’s leadership and heart. At Superior Shine, we are proud to be serving our community as a local, non-franchise, family-owned company.

What kind of awards or certifications does your company have?

A company’s reputation in the community and their achievements within their industry are always a good indicator of the worth of their product. We have been named Angie’s List “Super Service Award” winner five times. Additionally, we believe in making sure that our technicians are properly trained in the latest and most effective cleaning methods by the best in our industry. That is why we invest in specialized training to gain certifications and accreditations that really make a difference in our services. Our technicians are “SoftWash Systems” certified to care for your home. We also hold an A+ rating with the BBB.

What is your hiring process?

Our employees are hired through a multi interaction meeting process with the intention of retaining those who are teachable, honest, joyful workers.

During the 1ST interaction meeting, we look at the potential candidate for the right character that will reflect our company’s mission – To provide a superior service experience through outstanding stewardship and technical soundness. After the 1st interaction meeting, we run an in-house background check which highlights the candidate’s previous 10 years. This background check includes criminal history as well as credit history. If the candidate passes the previous testing with quality results, a 2nd interaction meeting is scheduled as soon as possible.

During the 2nd interaction meeting, we delve deeper into their character through a reaction vs. response questionnaire, highlighting hypothetical scenarios to determine whether they have been a mature contributor in past work experiences. If we see positive symmetry and a consistent pattern of maturity, we then will schedule a 3rd interaction meeting.

The 3rd interaction meeting consists of us revisiting many subject-specific bullet-points from the previous interaction meetings to confirm consistency in presentation, mannerisms, and information. If at this point, we believe that we’ve got the strongest possible candidate, we submit their information to a third-party partner company.

The Seal 

The Seal of Security & Confidence

The Seal helps good companies differentiate themselves in a meaningful and verifiable way through 3rd-party verification of licensing, insurance and national criminal background and sex offender checks. The goal is to help good companies and consumers avoid the price trap by marking quality service providers with our Seal of Security & Confidence. Today our team helps hundreds of clients across the nation build and nurture their well-deserved reputation.

What kind of surfaces do you clean?

Here is a list of the surfaces that we are able to clean:

  • Roofs
  • Homes
  • Commercial Buildings
  • Driveways
  • Decks
  • Pool Decks
  • Retaining Walls
  • Sidewalks
  • Curbing
  • Sheds
  • Boat Docks
  • Brick and Mortar Stairs
  • Chimneys
  • Outdoor Living Spaces
  • Vinyl and Wood Fences
  • Fences
  • Play-sets
  • Patio Furniture
  • Parking Lots and More

What areas do you service?

Our team provides SoftWashing services & window cleaning to the following areas:

  • Chattanooga
  • Cleveland
  • East Brainerd
  • Hixson
  • Signal Mountain
  • Lookout Mountain
  • Ooltewah
  • Collegedale
  • Ringgold
  • Redbank
  • North Shore
  • Soddy Daisy
  • Apison
  • East Ridge

Roof & Exterior
Soft Washing Chattanooga, TN

(423) 715-9257

WHY CHOOSE SUPERIOR SHINE

  • A+ Rating With the BBB
  • Member Chattanooga Trades Association
  • Angie’s List “Super Service Award Winner”
  • Licensed & Insured up to $2,000,000
  • Family Owned
  • Environmentally Conscience
  • Shoe Covers in Your Home
  • Rainy Day Guarantee
  • 100% Satisfaction Guarantee

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