Mission, Value, Purpose
TO PROVIDE THE MOST SUPERIOR SERVICE EXPERIENCE EVER.
What we really mean is to provide each and every client, each and every time, with the most friendly, far out, who could ever believe, over the top, outrageous, exceptional, impressive, phenomenal, better than good, stellar, out of this world, greatest, remarkable, fantastic, sensational, radical, superior service experience possible even if we are hot, cold, tired, sick, bankrupt, or dying!
Value #1: Faith & Family
We believe that investing in our Superior Shine family first will in turn become an outreach to our clients, and community. We want to develop, lead, and encourage team members in their desire to grow more spiritually, personally, and financially sound.
Value #2: Servitude
Clients call Superior Shine because we perform a dirty job with a gentleman’s class and carry a servant’s heart in all that we do. This is really the heart of how we provide the most superior service experience ever.
Value #3: Reputation
Superior Shine is referred by the most experienced and most reputable roofing contractors, business owners, property managers, interior designers, and Realtors in the area. Home improvement experts also refer us. We must protect and enhance our reputation every chance we get.
Value #4: Experience & Leadership
Superior Shine is experienced in every type of roof and exterior structure and substrate known to the industry. We care for the finest homes, businesses, multi-family housing complexes, and government facilities in our market. We are experienced in all types of soiling conditions. We take every opportunity to gain new experiences and to become leaders in our field.
Value #5: Education
Superior Shine believes in educating ourselves, our clients, and those that refer our services. By educating ourselves, we stay on the cutting edge of technology. By educating our clients, they become more knowledgeable about cleaning. This helps them to make better choices in their cleaning needs.
Value #6: Systems
Many cleaners use outdated equipment with components that do not work properly. At Superior Shine, we use the finest equipment and products available in our industry. We have technical and customer service systems and procedures because it helps us to predict the service outcome. If we do not follow the system, we are taking a chance at not fulfilling the mission.
Value #7: Guarantee
Superior Shine offers a 100% money-back guarantee. This guarantee does not have anything to do with whether the surface came clean or not. It is based solely on whether the client feels they got what they paid for or not. If they are not thrilled with the job we do for them, we will return at no charge and no obligation to redo the job. If they are still not impressed, we will give them a 100% refund. We do this because it protects our reputation. It keeps us from having people talking badly of Superior Shine in the community.
Purpose #1: GROWTH
Invest in developing, leading, and encouraging a family that desires spiritual, personal, and financial growth.
Purpose #2: REPUTATION
Preserve our reputation through outstanding stewardship and technical soundness.
Purpose #3: SERVICE
Grow, nurture, and support opportunities for service.
Purpose #4: LEGACY
Impart a legacy that will have a positive and lasting impact on our families, clients, and community.